Privacy Policy

This Privacy Policy explains how a-eye ("we," "us," or "our") collects, uses, and protects your information when you use our website, API, and related services (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following categories of information:

• Account information: name, email address, and phone number when you register or contact us.
• Device and usage data: IP address, browser type, operating system, device identifiers, and usage patterns when you interact with the Service.
• Content submitted via the API: images, videos, text, and other content you submit for analysis through our Service.
• Cookies and similar technologies: we use cookies and analytics tools to understand how our Service is used and to improve the user experience.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Service.
• Process and analyze content submitted through our API.
• Improve, develop, and train our models and technology.
• Communicate with you about your account, updates, and support.
• Monitor usage and enforce our Terms of Service.
• Comply with legal obligations, including child safety laws.

3. Content Data and Processing

Content you submit through the Service (including images, videos, and text) may be processed and retained to operate and improve the Service. We may use submitted content to develop and enhance our detection models and algorithms.

Age verification data: biometric data collected during the age verification process (such as facial imagery used for age estimation) is processed in real time and deleted immediately after the estimation is complete. We do not store age verification biometric data.

4. Cookies and Analytics

We use cookies and similar tracking technologies to collect usage data, remember preferences, and improve the Service. You can control cookies through your browser settings, but disabling them may affect functionality.

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: trusted third parties who assist in operating the Service (e.g., hosting, analytics), bound by confidentiality obligations.
• Law enforcement: when required by law or when we believe disclosure is necessary to protect the safety of children or the public, or to comply with legal processes.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

6. Data Transfers

Our servers are located in the United States. If you access the Service from outside the US, your information may be transferred to, stored, and processed in the US. We take appropriate safeguards to ensure your data is treated in accordance with applicable data protection laws, including GDPR-compliant transfer mechanisms where required.

7. Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Service is designed to help platforms protect children by detecting harmful content and estimating user age. We do not knowingly collect personal information directly from children. Content containing images of minors submitted by our customers for moderation purposes is processed in accordance with applicable child safety laws.

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: request a copy of the personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of your personal data, subject to legal obligations.
• Portability: request your data in a structured, machine-readable format.
• Objection: object to processing of your data for certain purposes.
• Restriction: request restriction of processing in certain circumstances.

To exercise any of these rights, contact us at [email protected].

GDPR: If you are in the European Economic Area, you have the right to lodge a complaint with your local data protection authority.

CCPA: If you are a California resident, you have the right to know what personal information we collect, request its deletion, and opt out of its sale. We do not sell personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact

If you have questions about this Privacy Policy, contact us at:

• Email: [email protected]
• Data Protection Officer: [email protected]